Direct Hire

Want to work in an innovative modern chic space with cutting-edge technology and be part of a rapidly growing company? 

We Are Looking for Passionate, Highly Motivated College Graduates with a Drive to Succeed!  We offer revolutionary way for our clients to track online data through our proprietary technology and service oriented support team. 

Our mission is to provide our clients with actionable and meaningful online pricing data as well as other competitive intelligence.  We’re excited to provide innovations for our clients and offer the solutions they need to continue to grow. 

Hundreds of clients in over 30 different countries in a wide variety of categories and multiple currencies, working with retailers, manufacturers and agencies. 

The idea was born when we recognized the importance of tracking online pricing in an efficient and cost effective way, eliminating the manual processes many companies were performing.

Junior Account Manager

The Junior Account Manager will manage and expedite the resolution of customer requests and inquiries.  Service the needs of our clients to ensure optimal success and adoption of our service by responding to customer inquiries in a timely manner, scheduling check in calls and trainings as needed.  The Junior Account Manager will coordinate with the Client Services and Sales teams as well as internal technical teams to fulfill client needs.

Responsibilities

Offer standard account support such as distributing interface logins, answering questions on proprietary system reporting and leading training sessions for the reporting interface.

Receive and reply to client inquiries via continuous flow of incoming emails and phone requests; sending an initial Thank You for each email.

Create customer satisfaction and loyalty through effective and timely resolution of a variety of customer inquiries.

Maintain a positive, professional attitude while being a team player and cooperating with all departments.

Learn, understand and communicate the applications, features, added value and benefits.

Queue data updates and projects for accounts such as customization requests into company system.

Liaison between the clients and our programming teams on customization requests

Maintain timely follow up with clients on requests, projects and questions

Act as back-up for any Account Manager/Sr. Account Manager on assigned Team.

Candidate Qualifications/ Skills

Excellent verbal and written communication skills and the ability to interact professionally with a diverse group; Executives, Managers, and subject matter experts

Self-starter, able to work independently and collaboratively

Strong organization skills and attention to detail

Outstanding problem-solving skills

Ability to adapt and quickly learn new technologies; desire to learn and continually develop skills

Experience with Microsoft Word, Excel, Internet, etc.

Team player with ability to coordinate efforts

Excellent relationship building skills

Excellent work ethic

Bachelor Degree preferred.  A combination of education and experience may be considered.

Position Type

Permanent Full-Time 9:00am-6:00pm 

Benefits

Base salary plus up to 20 hours Overtime at 1½ pay/hour available for a maximum of 60 hours weekly.

Medical Insurance

Overtime Options

WFH Access during inclement weather