Senior Customer Service Specialist
Manufacturing
Paterson, New Jersey
Temp-To-Hire
Senior Customer Service Representative
8:30am-5:00pm (Monday-Friday) Full Time
Looking for an experienced Senior Customer Service Representative who has worked in MANUFACTURING. The ideal candidate will have 2-5 years of experience with Customer Service. Excellent opportunity for someone looking to make a big impact.
Responsibilities:
- Develop and maintain strong, reliable, excellent working relationships with top tier accounts through effective communication and responsiveness
- Processing orders in NAV within 1 hour of PO received
- Provide order status
- Coordinate shipping
- Resolve customer complaints
- Maintain and update documents related to customer accounts and business reports
- Coordinate calls, meetings and communications between management and customers
- Take payment or provide refunds when necessary
- Manage and maintain inventory for Top Tier customer who have raw materials and finished goods in our facility
- Respond to all customer inquiries within 1 hour of receipt
Requirements:
- Attention to detail
- Data Entry Experience
- Excellent Communication and verbal skills
- Diligent work ethic - takes initiative in completing tasks and taking on new projects
Considered a PLUS:
- Experience with Manufacturing
- Experience in foam or packaging
- Fluent in Spanish
Qualifications:
- Must be Authorized to Work in the USA Without Sponsorship
- Bachelor Degree preferred, but not required