Uniforce Staffing Solutions

Senior Customer Service Specialist

Manufacturing
Paterson, New Jersey
  • Added - November-20-2018
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Temp-To-Hire

Senior Customer Service Representative

8:30am-5:00pm (Monday-Friday) Full Time

Looking for an experienced Senior Customer Service Representative who has worked in MANUFACTURING.  The ideal candidate will have 2-5 years of experience with Customer Service.  Excellent opportunity for someone looking to make a big impact.

Responsibilities:

  • Develop and maintain strong, reliable, excellent working relationships with top tier accounts through effective communication and responsiveness
  • Processing orders in NAV within 1 hour of PO received
  • Provide order status
  • Coordinate shipping
  • Resolve customer complaints
  • Maintain and update documents related to customer accounts and business reports
  • Coordinate calls, meetings and communications between management and customers
  • Take payment or provide refunds when necessary
  • Manage and maintain inventory for Top Tier customer who have raw materials and finished goods in our facility
  • Respond to all customer inquiries within 1 hour of receipt

Requirements:

  • Attention to detail
  • Data Entry Experience
  • Excellent Communication and verbal skills
  • Diligent work ethic - takes initiative in completing tasks and taking on new projects

Considered a PLUS:

  • Experience with Manufacturing
  • Experience in foam or packaging
  • Fluent in Spanish

Qualifications:

  • Must be Authorized to Work in the USA Without Sponsorship
  • Bachelor Degree preferred, but not required

Interested in this job? Apply Now.