Contract/Temp

Our client, an international manufacturer of security technology devices, seeks a Help Desk or Technical Support professional to support customers with product connectivity and hardware/software issues. This is a full time contract position for 3 - 6 months. The company will train in the support of its specific hardware devices. In this role, you will:

• Work as part of a help desk or technical support team to provide support to business clients (not consumers)
• Phone and Remote Access Support
• Preform 1st / 2nd level troubleshooting on IP cameras, Network Video Recorders (NVRs), and Video Management Software (VMSs)
• Record technical solutions for trouble tickets in Zendesk

Required Experience 2+ Years in:

• Experience in help desk / technical support / call center environment
• Previous Experience with Zendesk ticketing software
• Solid foundation on networking concepts. – COMPTIA A+/CCNA preferred
• Prior experience in an in the technology product support industry

Important Skills:

• Ability to work collaboratively in a team environment
• Help Desk and customer service skills
• Excellent attention to detail and multi-tasking ability
• Excellent problem solver; able to prioritize and coordinate between tasks
• Strong communication/interpersonal skills, both written, verbal

Hours: 9:00 am - 5:30 pm EST (Monday - Friday). 1st shift.