Uniforce Staffing Solutions

Help Desk Support

Help Desk Specialist
Teaneck, NJ, New Jersey
  • Added - May-18-2023
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Our client, an international manufacturer of security technology devices, seeks a Help Desk or Technical Support professional to support customers with product connectivity and hardware/software issues. This is a full time contract position for 3 - 6 months. The company will train in the support of its specific hardware devices. In this role, you will:

  • Work as part of a help desk or technical support team to provide support to business clients (not consumers)
  • Phone and Remote Access Support
  • Preform 1st / 2nd level troubleshooting on IP cameras, Network Video Recorders (NVRs), and Video Management Software (VMSs)
  • Record technical solutions for trouble tickets in Zendesk

Required Experience 2+ Years in:

  • Experience in help desk / technical support / call center environment
  • Previous Experience with Zendesk ticketing software
  • Solid foundation on networking concepts. – COMPTIA A+/CCNA preferred
  • Prior experience in an in the technology product support industry

Important Skills:

  • Ability to work collaboratively in a team environment
  • Help Desk and customer service skills
  • Excellent attention to detail and multi-tasking ability
  • Excellent problem solver; able to prioritize and coordinate between tasks
  • Strong communication/interpersonal skills, both written, verbal

Hours: 9:00 am - 5:30 pm EST (Monday - Friday). 1st shift.


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