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Uniforce Staffing Solutions

Desktop Support

Help Desk Specialist
Alachua, Florida
  • Added - July-02-2024
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Our client, a global manufacturing company, seeks an Information Technology Desktop Support Specialist to provide on-site support for applications, systems, and infrastructure.  As the sole IT person onsite, this role will involve collaborating with a global IT team to provide support.  Some of the duties will require moderate walking and working outdoors.  This is a full-time, indefinite contract position.

The ideal candidate is a self-starter who is technically curious, resourceful, and a problem solver who demonstrates high attention to detail and can manage multiple projects and day-to-day tasks. 

Key Responsibilities:
  • Desktop Support of Windows PCs in the office and production environment
  • With the support of a global IT team, assist with troubleshooting network switches, Wi-Fi access points, printers, copiers, and PCs.
  • Install and support local applications.
  • Utilize the ServiceNow ticket system to track and manage support cases.
  • Assist with the deployment of network hardware.
  • Participate in Global IT projects (e.g., server system refreshes)
  • Interact with 3rd party vendors.
  • Interact with plant managers, production engineers, and process owners.
  • Act as a local point of contact for on-site IT questions
  • Maintain and troubleshoot A/V meeting and conferencing equipment.
  • Develop and maintain documentation on instructions, processes, and asset lists.

  • 3-5 years of hands-on IT support experience
  • A bachelor/associate degree with relevant technical experience will be considered. 
  • A+ Certification or equivalent training
  • Knowledge of Microsoft 365
  • Knowledge of Network fundamentals.
  • Strong analytical and problem-solving skills
  • Strong client relationship management
  • Ability to set priorities for projects and daily support activities.
  • Experience working in a large corporate environment.
  • Experience supporting a production/distribution environment.
  • Occasionally work weekends or after business hours.
  • Occasionally travel domestically.

Interested in this job? Apply Now.

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