Temp-To-Hire

Our client, an international consumer products company, seeks a Customer Service Rep. on a temp-to-hire basis. This position will go full time staff for the right candidate.   This role is perfect for tech-savvy, detail-oriented individuals who thrive in a fast-paced, collaborative environment.

Responsibilities:
- Input customer and contract information into SAP systems 
- Moderate to heavy phone support for customers
- Answer and respond to inbound customer email inbox questions
- Administer product tracking, coordinating with the Customer Experience Manager for installations, and support administrative and operational functions 
- Verify and maintain the accuracy of documents, requirements and valid account contacts, ensuring compliance with policies.
- Maintain all contract-related documents (contracts, amendments, addendums, etc.) in system for future reference following contract setup or updates.
- Provide sales representatives with assistance regarding customer contract billing,  inventory, equipment usage, and support as needed.
- Support sales representatives in creating compliant contracts for promotions or specials, fostering teamwork to achieve company and departmental objectives.

Qualifications:
- 1 or more years' experience in customer service with a sales organization of products
- Exceptional attention to detail and strong organizational skills.
- Proficiency in Microsoft Office, particularly MS Excel, to analyze data and support operational efficiency.
- Excellent written and verbal communication skills, facilitating clear and effective communication with stakeholders.
, demonstrating your technical proficiency in utilizing enterprise software.
- Strong team player focused on achieving company and departmental objectives.

Hours: 8:00 am - 5:00 pm 
Fridays/Remote (work-from-home)