Contract/Temp

Our client, a mental health clinic, is looking to add an Administrative Assistant to their team. This is a remote, long term temp position with no scheduled end date.

Responsibilities Include:

• Working to ensure a steady flow of clientele and apply a person-centered customer service approach. 
• Responsible for the intake and ensuring the ongoing care of the clients. 
• Provide excellent customer service to all patients.
• Maintaining patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Maintain fiduciary duty, ensuring privacy and ethical usage of private credit card information and all other sensitive financial data provided by TriState patients.
• Managing directories, sending mass texts and responding promptly to inquiries.
• Management of intake phone line and intake email.  
• Check eligibility and benefits verification for all new patients and inform them out of pocket costs or potential out of pocket costs.

Basic requirements:

• Bilingual preferred (English/Spanish)
• A high school diploma 
• Excellent customer service skills, organizational skills and willingness to work well with others and collaborate
• Ability to understand insurance coverage information such as deductible, copayment, coinsurance.
• Ability to understand varying diagnosis and treatment modalities such as bipolar, major depression, anxiety, PTSD, cognitive behavioral therapy, DBT, psychodynamic. 

This is a full time, remote position.
11am-7pm, Monday-Friday 
Starting at $18/hour