Desktop Support
Technical Support
Alachua, Florida
- Added - April-15-2025
Contract/Temp
Our client, a global manufacturing company, seeks an Information Technology Desktop Support Specialist to provide on-site support for applications, systems, and infrastructure. As the sole IT person onsite, this role will involve collaborating with a global IT team to provide support. Some of the duties will require moderate walking and working outdoors. This is a full-time, indefinite contract position.The ideal candidate is a self-starter who is technically curious, resourceful, and a problem solver who demonstrates high attention to detail and can manage multiple projects and day-to-day tasks.
Key Responsibilities:
- Desktop Support of Windows PCs in the office and production environment
- With the support of a global IT team, assist with troubleshooting network switches, Wi-Fi access points, printers, copiers, and PCs.
- Install and support local applications.
- Utilize the ServiceNow ticket system to track and manage support cases.
- Assist with the deployment of network hardware.
- Participate in Global IT projects (e.g., server system refreshes)
- Interact with 3rd party vendors.
- Interact with plant managers, production engineers, and process owners.
- Act as a local point of contact for on-site IT questions
- Maintain and troubleshoot A/V meeting and conferencing equipment.
- Develop and maintain documentation on instructions, processes, and asset lists.
Requirements:
- 3-5 years of hands-on IT support experience
- A bachelor/associate degree with relevant technical experience will be considered.
- A+ Certification or equivalent training
- Knowledge of Microsoft 365
- Knowledge of Network fundamentals.
- Strong analytical and problem-solving skills
- Strong client relationship management
- Ability to set priorities for projects and daily support activities.
- Experience working in a large corporate environment.
- Experience supporting a production/distribution environment.
- Occasionally work weekends or after business hours.
- Occasionally travel domestically.
