Contract/Temp

Our client, a reputable and well established healthcare services software company, is looking for a Remote (work-from-home) Senior Collections Specialist for a 2-3 month temporary/contract assignment.  Salesforce system and Advanced MS Excel skills such as Pivot Tables are required. 

Senior Collections Specialist Key Responsibilities:

• Initiate multiple outbound phone calls and send emails to customers regarding past-due balances.
• Document all collection activities, follow-ups, and customer communications in the Salesforce Customer system.
• Monitor the accounts receivable aging report and identify delinquent accounts.in both Excel and Accounting System
• Use Pivot Tables and formulas in MS Excel to create reports on collections activity and performance metrics.
• Collaborate with customers to resolve payment issues and negotiate payment arrangements if necessary.
• Escalate unresolved payment issues to management or customer success teams as appropriate.
• Partner with internal teams, including Customer Success and Sales, to support customer account resolution.
• Recommend accounts for escalation to external collections agencies when appropriate.

Senior Collections Specialist Qualifications

• 3+ years of experience in collections, customer service, or accounts receivable support 
• 1+ year of Salesforce system experience
• Knowledge of Pivot Tables and formulas spreadsheets are required
• Experience with ERP or accounting software
• Strong communication, negotiation, and interpersonal skills.
• Ability to handle difficult conversations with diplomacy and professionalism.
• Organized with excellent follow-up and documentation habits.

Remote (work-from-home)
Hours: 9:00 am - 5:00 pm