Healthcare Support

hipaa compliance requirements
The surest way to maximize the value of your healthcare business is to match the prowess of your clinical healthcare team with professional front office staff.

Hire the best medical billers, receptionists, patient schedulers, insurance verification specialists and medical records professionals and your practice is positioned to deliver an exceptional patient experience.

Uniforce is an experienced medical staffing company providing temporary staffing, direct hire, temp-to-hire, independent contractor and third party staffing solutions. Our company understands that healthcare staff, whether clinical or front office in nature, must be well-versed in HIPAA compliance and risk management processes and procedures. We also specialize in the hiring of staff that is familiar with JCAHO audit requirements and best practices required for compliance to guidelines set for by accreditation organizations, including The Joint Commission.

Medical billing, coding and insurance verification staffing.

Uniforce helps support the healthcare billing needs that drive your medical practice. We understand the importance of having reliable billing staff professionals in place to be sure that health insurance claims are submitted accurately and promptly.

Positions in this category that we fill frequently include:

Medical billers and coders are trained to read and analyze patient charts, with ability to comprehend medical history, diagnoses and treatments. Medical coders determine the correct codes that correspond with the disease classifications and treatments provided. Qualified coders are familiar with the three coding systems used by health plans, healthcare providers and medical billing companies. Uniforce provides medical support staff with expertise in the Current Procedural Terminology (CPT) codes that describe services provided, Healthcare Common Procedure Coding System (HCPCS) codes used by Medicare, and the International Classification of Diseases (ICD) codes that correspond with diagnosis or health condition.

In addition to insurance reimbursement, medical billers are responsible for communicating with doctors, nurses and assistants to ensure accuracy and track patient data over multiple visits. Medical billers are also prepared to communicate with patients about their payment responsibilities, including copays and deductibles.
Biller responsibilities include insurance company follow-up regarding unpaid or rejected claims and must be prepared to resolve issues when there’s a discrepancy.

Uniforce is committed to ensuring that medical billing and coding staff, temporary or otherwise, are knowledgeable about HIPAA compliance and maintain strict patient confidentiality and information security practices.

Insurance verification specialists also play a key role with the medical billing office. These integral billing staffers are expected to obtain patient demographics and verify patient insurance coverage. Uniforce provides insurance verification specialists who are focused on accuracy, timeliness and compliance with the client’s billing office policies, processes and procedures.

Medical front office staff set the tone for patient experience.

Rely on Uniforce for your front office medical receptionist staffing needs. A professionally trained medical receptionist welcomes patients with warmth and provides assistance with completion of necessary forms and documents, including required medical insurance information. In addition to informing patients about medical office policies and procedures, front office staff may be tasked with answering incoming calls, scheduling appointments, collecting co-pays and payments, as well as updating and maintaining medical records. Other duties the medical receptionist may perform, depending on the size and structure of your medical front office, include obtaining external medical reports when requested by medical professionals, scheduling hospital admissions, tests, diagnostic imaging or other outside appointments for patients. HIPAA compliance is a must have qualification of any medical staff, including front office employees that Uniforce provides.

Depending on office structure, you may wish to reach out to Uniforce for a patient scheduler, a staff member who is supervised by licensed personnel and is responsible for scheduling medical services with local healthcare providers on behalf of the patients in need. Patient schedulers are typically a part of the medical front office team, with other shared responsibilities that may include clerical, receptionist and medical record maintenance. Surgical schedulers take on responsibilities pertaining to the coordination of surgery. Additional interpersonal skills may be required, as a surgical scheduler will often meet with patients and their loved ones to communicate preoperative instructions and offer insights about logistics for the day of surgery, from directions to timing, to patient preparations. The surgical scheduler may also be tasked with following up on preoperative labs and test to ensure that they are completed prior to surgery. This staff member will likely be expected to field patient inquiries prior to surgery as well.

Medical record keeping is of paramount importance.

Coordinating with clinical staff, front office and billing professionals, medical record clerks are often at the hub of back office activity. Uniforce offers medical record staffing solutions to ensure that patient information is handled with care for compliance, security and accuracy. Medical record clerks assign and record new records, verify existing record numbers, promptly deliver records when needed and maintain a systemized directory. A skilled medical record professional is responsible for maintaining a master index of all patients, establishing processes and procedures for record interaction and performs audits of record keeping compliance with medical industry best practices.

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