Contract/Temp

Our client, a manufacturer of security technologies, seeks a Help Desk or Technical Support professional to support customers with product connectivity and hardware/software issues.  This is a full time contract position with the possibility of a temp-to-hire.  In this role, you will:

• Work as part of a technical support team to provide support to clients
• Preform troubleshooting on IP cameras, Network Video Recorders (NVRs), and Video Management  Software (VMSs)
• Record technical solutions for trouble tickets in Zendesk

Required Experience 1+ Years in:

• Experience in help desk / technical support / call center environment
• Previous Experience with Zendesk
• Solid foundation on networking concepts. – COMPTIA A+/CCNA preferred
• Prior experience in an in the security industry is a plus

Important Skills:

• Ability to work collaboratively in a team environment 
• Help Desk and customer service skills
• Excellent attention to detail and multi-tasking ability
• Excellent problem solver; able to prioritize and coordinate between tasks
• Strong communication/interpersonal skills, both written, verbal

Hours: 8:30 am - 5:30 pm EST (Monday - Friday).  1st shift.